Shipping

Free Shipping:-

Please note.
Free shipping over $100/– does apply only in Ontario and Quebec on select items.
Free shipping over $150/– applies in Alberta, Manitoba and Saskatchewan on select items.
Free shipping over $200/– applies in British Columbia, New Brunswick and Prince Edward Island on select items.
Free shipping over $300/– applies in all other provinces i.e NewfoundLand and Labrador, Northwest Territories, Nunavut, Nova Scotia, Yukon on select items.

SELECT ITEMS:- Heavy bags, free standing heavy bags, speed ball plat forms, kick shields, training weapons, floor mats (including judo and puzzle mats) deemed as a bulk item and does not qualify for free shipping.

For further information please feel free to contact customer service at any time.

Shipping:-

Orders made before 1:00 pm, Eastern Standard Time, will be sent same day.
Orders made after 1:00 pm or on the weekend will be shipped the following business day.


Shipping time frame within :-

Canada  = 1 – 7  business days depends on the province.
USA = 5 – 10 business days.
World wide via International Surface Parcel = 4 -6 weeks
 
Returns:-
Please contact our Customer Service Department within 24 hours if there is a problem with the order you received. All returns must be made within 15 days of your purchase. Unopened products qualify for the refund with 15% restoking fee. Products must be in original new condition, include complete packaging, all tags and be free from odors. Products must be shipped back to BENZA SPORTS INC at the customers’ expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. Prior to returning the item please contact us so we may confirm the return.

Return address:
BENZA SPORTS INC
7171 Torbram Road, Unit C23
Mississauga, ON L4T2W4
Att: Shipping / Returns

Damaged Shipments:-

While it is very rare, sometimes shipments are damaged during transit. Claims for damaged goods take time and proper documentation. Damaged or shorted shipments must be reported within 5 days of receiving the shipment in order to start the claim process. It is the responsibility of the receiver to inspect the shipment in its entirety before signing off on the shipment. In the rare case there is damage or a shortage it must be clearly noted and signed for by the driver as well as the receiver on the delivery paperwork. The paperwork must be submitted along with photos within the 5 day time frame. Failure to provide the necessary documents will result in an incomplete claim and will not be accepted by the delivery company.